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Terms & Conditions

Please read these terms carefully before utilizing Xpress Cargo services. Handing over a shipment confirms your acceptance of our policies.

Logistics and Cargo

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If you have any questions regarding our terms, restricted items, or custom duties, our legal and support team is ready to help.

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01

General Agreement

  • By using the shipping services of Xpress Cargo, the shipper agrees to all the policies and conditions mentioned on this page.
  • Handing over a shipment confirms acceptance of these Terms & Conditions.
02

Accurate Information

  • The sender must provide complete and accurate details of the shipment, including sender/receiver information, delivery address, and declared value.
  • Incorrect information may lead to delays, penalties, or confiscation by authorities.
03

Prohibited & Restricted Goods

  • Items restricted by IATA, ICAO or government laws (flammable, illegal, hazardous goods) will not be accepted.
  • Any undeclared prohibited item may be seized or destroyed without notice.
04

Packaging Responsibility

  • Shipments must be packed securely to withstand normal handling.
  • Fragile items must be properly protected; Xpress Cargo is not responsible for damages caused by inadequate packing.
05

Inspection Rights

  • We may open, inspect, re-measure or re-weigh any shipment at any time.
  • If weight or volume is higher than declared, additional charges will apply.
06

Custom Duty & Taxes

  • Custom duties, taxes, and clearance fees at destination country must be paid by the shipper or receiver.
  • We are not responsible for delays caused by customs inspections or documentation issues.
07

Delivery Timeline

  • Delivery timelines are estimated and not guaranteed.
  • Delays due to customs, natural disasters, airline cancellations, or operational challenges are beyond our control.
08

Liability Policy

  • We are not liable for loss or damage resulting from fire, theft, accidents, natural disasters, or customs action.
  • Liability is limited unless insurance is purchased separately.
09

Insurance

  • Insurance must be requested and paid separately.
  • Without insurance, claim amounts may be restricted.
10

Dangerous Goods

  • Dangerous goods are strictly prohibited unless officially approved and documented.
  • False declarations may result in penalties or legal action.
11

Lost or Damaged Shipment Claims

  • Claims must be filed within 7 days of delivery.
  • Proof of value and photos of damage are required.
12

Volumetric Weight Charges

  • Charges apply on actual or volumetric weight — whichever is greater.
  • Formula: (Length × Width × Height) / 5000.
13

Return Shipment

  • If the receiver refuses the parcel or fails to pay customs duties, the shipper is responsible for return and storage fees.
14

Confiscation by Authorities

  • Shipments seized or destroyed by customs due to non-compliance or forbidden items are the sole responsibility of the shipper.
15

Service Interruption

  • We are not responsible for delays caused by strikes, political issues, carrier disruptions, or uncontrollable events.
16

Correct Address Requirement

  • The shipper must provide a complete and correct address. Incorrect addresses may cause delays or undeliverable parcels.
17

Refusal of Shipment

  • We reserve the right to refuse shipments that are improperly packed, illegal, or unsafe for handling.
18

Fraudulent Shipments

  • Shipments containing fraudulent documents, illegal goods, or misdeclared items will be reported to authorities.
19

Modification of Terms

  • Xpress Cargo may revise or update these terms at any time without prior notice.
20

Acceptance of Terms

  • By using our service, you confirm that you have read, understood, and agreed to these Terms & Conditions.